FAQ

Yes. Urban Auto Towing provides towing and roadside assistance 24 hours a day, 7 days a week. Service is available during nights, weekends, and holidays for roadside emergencies.

We serve Portland, OR, Vancouver, WA, and communities throughout the Portland–Vancouver metro area, including Beaverton, Gresham, Hillsboro, and surrounding locations.

Arrival times depend on your location, traffic, weather, and current demand. We dispatch the nearest available truck based on your location to reduce unnecessary waiting time.

Towing costs depend on factors such as your location, towing distance, vehicle type, and the service required. Contact us with your vehicle and location details to receive pricing before dispatch.

Yes. We explain the expected service cost before sending a truck so you know what to expect. If additional work becomes necessary at the scene, it will be discussed before proceeding.

We typically need your current location, destination, vehicle make and model, the condition of the vehicle, and a brief description of the problem. Accurate information helps us dispatch the appropriate truck and equipment.

We tow most passenger vehicles, including sedans, coupes, SUVs, crossovers, and light trucks. The appropriate towing method and equipment are selected according to the vehicle and its condition.

Yes. We provide motorcycle towing using equipment and secure loading methods designed to keep the motorcycle stable and protected during transportation.

Yes. Our towing services cover SUVs and light-duty trucks in addition to standard passenger cars. Vehicle size and condition are considered when selecting the appropriate tow truck.

Yes. We handle both local towing within the Portland–Vancouver metro area and longer-distance vehicle transportation. Pricing for longer trips depends primarily on distance, vehicle type, and destination.

Yes. We can transport vehicles between Portland, Vancouver, and other destinations across the Oregon–Washington state line. Availability and pricing depend on the pickup location and destination.

Not always. In some situations, a vehicle can be picked up without the owner present if access, authorization, keys, and destination arrangements have been made in advance. Requirements can vary depending on the situation.

Our roadside assistance services include jump starts, battery assistance, flat tire changes, vehicle lockouts, emergency fuel delivery, and winch-out recovery. If the vehicle cannot be made drivable on-site, towing can be arranged.

Yes. We provide roadside jump-start service for vehicles with weak or discharged batteries. If a jump start does not resolve the problem, we can arrange towing to a repair facility or another requested location.

Yes. We provide vehicle lockout assistance to help regain access to your car without unnecessary damage. Service availability applies throughout our Portland–Vancouver coverage area.

Yes. If your vehicle has a usable spare tire, we can remove the damaged tire and install the spare on-site. If the tire cannot be changed safely or no usable spare is available, towing can be arranged instead.

Yes. Emergency fuel delivery is available when you run out of gas on the road. We can bring enough fuel to your location to help you reach a nearby gas station.

Yes. Winch-out assistance is available for vehicles that are stuck and can be safely recovered using our equipment. The exact recovery method depends on the vehicle’s position, terrain, accessibility, and surrounding conditions.